By signing up to the Life Improvement Plan you agree to a minimum requirement of three deliveries.
We will charge your card one day prior to dispatch, so we can prepare all orders in advance. In order to ensure prompt delivery, please advise Alpha Box & Dice of any changes to payment methods as soon as possible.
You may change your plan’s volume and/or frequency at any time by contacting us, or through your account on alphaboxdice.com
You agree to be sent a mixed pack of Alpha Box & Dice wine, decided upon under the discretion of the AB&D team, unless you opt for Red Wine Only.
Red Wine Only packs will have wines substituted for any Sparkling, White, Orange or Rosé wines as selected by the Alpha Box & Dice team. Wines selected will be as close in value to Mixed pack wines as possible.
Automatic charge dates for six week and quarterly subscriptions are: January 15, March 1, April 15, June 1, July 15, September 1, October 15, December 1.
Automatic charge dates for half yearly subscriptions are: June 1, December 1 only.
Skipping deliveries can be organised by contacting Alpha Box & Dice in advance to charge dates.
Value of the pack includes flat rate shipping cost of $10.
It is the customer’s responsibility that shipping addresses and customer contact details are correct at the time of singing up – and that Alpha Box & Dice are notified of any changes to shipping address as soon as possible.
If a payment fails your Life Improvement Plan will go on hold. Alpha Box & Dice will attempt to recharge your nominated card up to three times following the automatic payment date. Following this, you will be contacted by Alpha Box & Dice with instructions on how to reactivate your account. You will not be sent any wine until your account is reactivated.
Cancelling Life Improvement Plans can be requested by the customer at any time, as long as the three delivery minimum has been fulfilled.
All discounts and promotions offered to Life Improvement Plan members can only be redeemed with an active Life Improvement Plan account.
A failed payment or ‘On Hold’ subscription will cancel any discounts or offers associated with the Life Improvement Plan until the account is reactivated via a successful payment.
The Life Improvement Plan falls under the same extended T&C’s for the Alpha Box & Dice Online Store, available via alphaboxdice.com/terms-conditions
Can I change plans?
You may change your plan’s volume, wine preference and/or frequency at any time by contacting us, or through your account on wineclub.alphaboxdice.com
Can i swap between Mixed and Red Wine only packs?
You may change your wine preference at any time by contacting us, or through your account on wineclub.alphaboxdice.com
What is the best plan to join?
The best benefits are when you sign up to a True Believer Plan (eithert 3, 6 or 12 bottles) which delivers every 6 weeks. With True Believer plans you are guaranteed to be the first to get all the new releases as well as an all year round 20% off all products on the AB&D website.
How much is delivery?
Express trackable wine courier delivery is free with all Life Improvement Plans.
When will I be charged?
There is nothing to pay on the day you sign up for your Life Improvement Plan. We will charge your card one day prior to dispatch, so we can prepare all orders in advance. In order to ensure prompt delivery, please advise Alpha Box & Dice of any changes to payment methods as soon as possible.
Can i skip a delivery?
You may skip a delivery by simply logging into your account and selecting the “skip delivery” button. You account will automatically activate again ready for the next delivery.
What happens if my card fails?
We will hold your Life Improvement Plan pack and retry to charge your card again 5 days later as well as reaching out to you to let you know we have had trouble with your payment.
How do I access my discount for for the AB&D webstore?
After signing up you will be emailed a unique coupon to access your discount on the AB&D website.
Who can I speak to if I have any questions or concerns?
Please contact firstname.lastname@example.org with any question and a Life Improvement team member will get back to you within 1 business day.
How do I cancel my Life Improvement Plan?
Cancelling Life Improvement Plans can be requested by the customer at any time, as long as the three delivery minimum has been fulfilled. Once 3 deliveries have been completed a ‘cancel’ button will also appear in your account page.